OBJECT AND GENERAL
These General Conditions apply, without restriction or reservation, to the sales of Grupo Valdecuevas Agro, S.L.U. products made through the website www.valdecuevas.es (hereinafter, the “Website” or the “Web”).
The sale of articles through this Web Site is carried out by Grupo Valdecuevas Agro, S.L.U., hereinafter, “Grupo Valdecuevas”, a Spanish company with address at Plaza Martí y Monsó 5, 1º, 47001 Valladolid, registered in the Mercantile Registry of Valladolid, in Volume 981, Folio 118, Page VA-13223 with CIF number B47027982.
Through its website www.valdecuevas.es, Grupo Valdecuevas provides information about its products and offers the possibility of purchasing them. In any case, there are pages of the Web Site accessible to individuals or legal entities that do not register or initiate a product purchase, being subject to the terms and conditions contained in these General Conditions, to the extent that they may be applicable. Grupo Valdecuevas wishes to inform that it is exclusively addressed to a public over 18 years of age and that the territory in which it accepts and distributes orders is the European Union (hereinafter, the “Territory”).
To purchase on the Website, the User must be of the minimum age to be able to purchase and consume alcohol according to the laws of his/her country of residence. Notwithstanding the foregoing, in any case, the User must be over 18 years of age.
PRICES
All the prices of the products that are indicated through the web page are detailed in euros and include VAT and other taxes that may apply. However, these prices do not include the shipping costs of the products, which are detailed separately and must be accepted by the User in the purchase process. In the event that an offer is applicable to the User, the amount of the corresponding increases or discounts will also be broken down separately.
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AVAILABILITY
Valdecuevas Group will make every effort to please all its users in the demand for products. However, sometimes, and due to causes difficult to control by Valdecuevas Group as human error or incidents in computer systems, it is possible that the product is not available after the order has been placed, in which case the user will be informed by email of the total or partial cancellation of the order. Partial cancellation of the order due to unavailability does not entitle the user to cancellation of the entire order. If as a result of this cancellation the customer wants to return the delivered product must follow the stipulations in the Return section.
PAYMENT
The buyer agrees to pay at the time the order is placed. To the initial price that appears on the website for each of the products offered will be added the rates corresponding to the relevant shipping costs. In any case, these rates will be previously communicated to the User before formalizing the purchase itself. The receipt or proof of purchase corresponding to the purchase order will be available and will be sent by e-mail to the address provided by the User in the Registration section. The buyer must pay the amount corresponding to your order by paying by credit card or debit card (Visa, Mastercard, American Express, Visa Electron and / or other similar cards), it is also possible to pay by Paypal system The User must notify Valdecuevas Group any undue or fraudulent charge on the card used for purchases, by email or telephone, in the shortest possible time so that Valdecuevas Group can make the appropriate arrangements.
ORDER PROCESSING
Once the order is formalized, that is to say, with the acceptance of the CU and the confirmation of the purchase process, Grupo Valdecuevas will always send an email to the User confirming the details of the purchase made.
CANCELLATION
Grupo Valdecuevas will accept order cancellations when requested before the end of the day in which the purchase is made, Grupo Valdecuevas will accept order cancellations when requested WITHIN THIS TERM. To make the cancellation you must SEND an email to info@valdecuevas.es to request the cancellation of your order and in which the purchase order is attached to guarantee the ownership of the same. Once the purchase has been shipped, order cancellations will not be accepted due to the personal nature, purpose and destination of the products marketed.
DEADLINES, PLACE OF DELIVERY AND LOSSES
I. Delivery of the product: Grupo Valdecuevas undertakes to deliver the product in perfect condition at the address indicated by the user in the order form, and in any case must be included within the Territory. In order to optimize the delivery, we thank the user to indicate an address where the order can be delivered within normal working hours. The order will be delivered by hand and under signature, if the User is not at home at the time of delivery, the transport company will leave a notice for the User to contact them and agree a new delivery date or a place to pick up the order. The rates charged by default on the web are those set by the transport company. Grupo Valdecuevas will not be responsible for errors caused in the delivery when the delivery address entered by the User in the order form does not conform to reality or have been omitted.
II. Delivery Time: The products have a delivery time between 1 and 2 working days within the Peninsula and 3 to 5 working days in the rest of the Territory, these delivery times are average, and therefore an estimate. Therefore, it is possible that they may vary for logistical reasons or force majeure. In case of delays in deliveries, Grupo Valdecuevas will inform its Customers as soon as it becomes aware of them. Each delivery is considered to have been made from the moment in which the transport company makes the product available to the Client, which is materialized through the control system used by the transport company. In the event of delays in the delivery of orders attributable to Grupo Valdecuevas, the Client may cancel his order in accordance with the procedure described in the section “Return”. Delays in delivery will not be considered in cases where the order has been made available to the Customer by the carrier within the agreed time and could not be delivered for reasons attributable to the Customer.
III. Delivery Data, Missed Deliveries and Lost: If at the time of delivery the User is absent, the transport company will leave a notice for the User to contact them and agree a new delivery date or a place to pick up the order. If after 7 working days after the delivery of the order has not been arranged, the User must contact Grupo Valdecuevas. If the User does not proceed in this way, after 15 working days from the departure to distribution of the order it will be returned to our warehouses and the User must bear the costs of shipping and return to origin of the goods, as well as any associated management costs. If the reason for the non-delivery is the loss of the package, our carrier will initiate an investigation. In these cases, the response time of our carriers usually ranges from one to three weeks.
IV. Diligence in delivery: The User must check the good condition of the package of the ordered product at the same time of the reception of the order. If, once the product has been checked, the User detects any incident such as a blow, breakage, signs of having been opened or any damage caused by the shipment, he/she may not receive the order. The transport company will communicate this to Grupo Valdecuevas and after verifying the damage, the order will be replaced or the amount of the order will be reinstated to the User according to his preference.
RETURN
The Customer has a period of 14 calendar days to return, at his own cost, the products that are not to his satisfaction. This period is counted from the day of delivery of the package to the Customer. Grupo Valdecuevas will only accept returns that meet the following requirements: 1. The product must be in the same condition in which it was delivered and must retain its original packaging without unsealing. 2. The shipment must be made using the same box or envelope that we have sent you, or in a similar format that guarantees the return in perfect condition. 3. A copy of the delivery note/invoice must be included inside the package, marking the returned products and the reason for the return. In order to make the return process easier for customers and to be able to track it correctly, if the reason for the return is attributable to Grupo Valdecuevas (the product is defective, it is not the one you ordered, etc.), the use of this service is free of charge. If the reason is other (the products were served correctly but are not to your liking), Grupo Valdecuevas will pay the cost of the products except for the shipping costs that will be deducted from the refund depending on the cost in each case. To proceed with the return, the Customer must communicate it by email to info@valdecuevas.es indicating in “subject” CANCELLATION ORDER NUMBER” and specifying the products to be returned within the return period. You can also contact us by phone at 983 361 029. Grupo Valdecuevas will contact the Client as soon as possible.
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INTELLECTUAL AND INDUSTRIAL PROPERTY
Grupo Valdecuevas holds all rights over the content, design and source code of this website and, in particular, including but not limited to, the photographs, images, texts, logos, designs, trademarks, commercial names and data included in the website. Users are advised that such rights are protected by current Spanish and international legislation on intellectual and industrial property. Likewise, and without prejudice to the foregoing, the content of this website is also considered a computer program and, therefore, all Spanish and European Community regulations in force on the matter are also applicable to it. It is expressly forbidden the total or partial reproduction of this website, not even through a hyperlink, or any of its contents, without the express written permission of Grupo Valdecuevas. Likewise, the copying, reproduction, adaptation, modification, distribution, commercialization, public communication and/or any other action that involves an infringement of the Spanish and/or international regulations in force regarding intellectual and/or industrial property, as well as the use of the contents of the website without the prior express written authorization of Grupo Valdecuevas is strictly prohibited. Grupo Valdecuevas informs that it does not grant any license or implicit authorization on the intellectual and/or industrial property rights or on any other right or property related, directly or indirectly, to the contents included in the Web.
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ACCESS AND STAY ON THE WEB. OUR CONTENTS
The users of the Web are entirely responsible for their conduct, when accessing the information of the Web, while navigating in the same one, as well as after having acceded. As a consequence of the foregoing, they shall be solely liable to Grupo Valdecuevas and third parties for: 1. the consequences that may arise from the use, for illicit purposes or effects or contrary to this document, of any content of the Web, whether or not prepared by Valdecuevas Group, published or not under its name in an official manner; 2. as well as the consequences that may arise from the use contrary to the content of this document and harmful to the interests or rights of third parties, or that in any way may damage, disable or impair the Web or its services or prevent normal enjoyment by others. Grupo Valdecuevas reserves the right to update the contents when it deems appropriate, as well as to eliminate, limit or prevent access to them, temporarily or permanently, as well as to deny access to the Web to Web users who misuse the contents and/or violate any of the conditions that appear in this document. Grupo Valdecuevas informs that it does not guarantee: 1. that access to the Web and/or the linked Webs is uninterrupted or error-free 2. that the content or software to which the users of the Web access through the Web or of the Web of link does not contain any error, computer virus or other elements in the contents that can produce alterations in its system or in the electronic documents and files stored in its computer system or cause any other type of damage; 3. the use of the information or content of this Web or Webs of link that the users of the Web could make for their personal purposes. The information contained in this Web Site must be considered by the users of the Web as informative and orienting, both in relation to its purpose and its effects, for which reason: Valdecuevas Group does not guarantee the accuracy of the information contained in this Website and therefore assumes no responsibility for any possible damage or inconvenience to users of the Website that may arise from any inaccuracy present in the Website.
OUR RESPONSIBILITY
Valdecuevas Group does not assume any responsibility derived, by way of example, but not limited to: 1. The use that may be made by any person of the materials of this Web or Webs of link, whether prohibited or permitted, in violation of the rights of intellectual and/or industrial property of contents of the Web or of third parties. 2. For possible damages to the users of the Web caused by a normal or abnormal operation of the search tools, the organization or location of the contents and/or access to the Web and, in general, of the errors or problems that are generated in the development or instrumentation of the technical elements that the Web or a program provides to those who access and navigate through the same. 3. Of the contents of those pages that can be accessed from links included in the Web, whether authorized or not. For the acts or omissions of third parties, regardless of whether these third parties may be linked to Grupo Valdecuevas by contract. 5. Access by minors to the contents included in the Web, being the responsibility of their parents or guardians to exercise adequate control over the activity of children or minors in their care or install any of the tools to control Internet use in order to avoid (i) accessing materials or content that is unsuitable for minors, as well as (ii) the sending of personal data without the prior authorization of their parents or guardians. 6. Of the communications or dialogues in the course, as the case may be, of the debates, forums, chats and virtual communities organized through or around the Web and/or linked Webs, nor shall it be liable, therefore, for any damages suffered by individuals and/or groups or third parties as a result of such communications and/or dialogues.
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NULLITY
In the event that any clause of these TOU is declared null and void, the other clauses shall remain in force and shall be interpreted taking into account the will of the parties and the purpose of these TOU. Grupo Valdecuevas may not exercise any of the rights and faculties conferred in this document, which will not imply in any case the waiver of the same unless expressly recognized by Grupo Valdecuevas or prescription of the action that in each case corresponds.
MODIFICATION OF THE TERMS OF USE
Grupo Valdecuevas Agro S.L.U. reserves the right to modify, at any time, the presentation and configuration of the Web Site, as well as these General Conditions. Therefore, Valdecuevas Group recommends the User to read them carefully each time he/she accesses the Website. Users will always have these CU in a visible place, freely accessible for any queries they may wish to make. In any case, the acceptance of the CU will be a prior and indispensable step to the acquisition of any product available through the Web Site.
APPLICABLE LAW AND JURISDICTION
These General Conditions are governed by Spanish law. In case of controversy arising from these general conditions and for the resolution of conflicts, the parties submit, at their free choice, and waiving any other jurisdiction, to the courts and tribunals of the user’s domicile.